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TeleBright.com Stresses Service After the Sale
Posted June 21, 2000
Kyle Balluck, Special to Washtech.com
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ROCKVILLE, Md. - TeleBright.com today said its newly launched Web site will offer small businesses free online telecom purchasing support in addition to unbiased comparison telecommunications shopping.
Chet Thaker, chief executive officer (CEO) and founder of TeleBright.com, told Washtech.com that small business often pay the highest telecommunications rates and get the poorest service. Free cost analysis and live support, Thaker added, will improve small businesses' communications capacity and add directly to their bottom line.
Small businesses will be able to choose low-cost, customized telecom services from more than 35 national, international and regional service providers. Results from TeleBright.com rank plans from least expensive to most expensive, allowing real-time, side-by-side comparisons of telecom services including long distance, wireless, international calling, local service, Internet dial-up, DSL, T1 and Web hosting. That eliminates the time and effort small businesses now spend submitting RFPs and waiting for a response.
Additional service offerings planned for the future include wireless Internet; cable and direct satellite; frame relay; asynchronous transfer mode (ATM); Internet protocol (IP); networking and outsourced applications.
Thaker said that small businesses often don't know how much money they can save in telecommunications costs. Depending on the customer, Thaker said he has seen savings range from eight percent to as high as 66 percent. Small business can make purchases from the TeleBright.com site or get additional support through an 800 number. Once the sale is complete, Telebright.com acts as a sales agent for the small business, tracking the sale through delivery and providing e-mail updates to the client.
Thaker said the company wants to provide a missing link in telecommunications -- service after the sale. Part of that service includes periodic reassessment of a client's calling plans to ensure that they are optimizing telecommunications offerings to get the right service at the right price, Thaker added. TeleBright.com employees will also help clients with their telecommunications strategy, looking for ways to improve business processes.
TeleBright.com receives a fee from providers for all service it sells. But the company said that since it receives a commission from all providers on its site, it doesn't benefit from steering clients to particular providers or promoting an individual provider's service.
TeleBright.com said it will allow an independent auditing firm to analyze its technology and comparison-shopping engine to guarantee that every small business that shops on the site is offered objective, unbiased information.
Founded in November of 1999, TeleBright.com (http://www.telebright.com ) is the product of more than 85 years of combined telecommunications experience.
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