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TeleBright.com Plays Matchmaker For Small Firms, Service Providers
Thaker Says Small Businesses Pay Highest Rates Because They Lack In-House
Expertise on Fine Print
July 12, 2000
Carrie Gifford
Daily Record Business Writer
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Someone is looking out for the little guys. Officially launched June 21, TeleBright.com matches small businesses with the service provider that best fits the company-free of cost.
Chet Thaker, president and CEO of TeleBright.com, said one of the problems small businesses face is "they don't know how to stop extensively." Small businesses "are paying the highest rate typically because they do not have the resources in house…to understand the fine print," he said.
TeleBright.com gives companies the opportunity to compare different service providers without predisposed prejudices company representatives may carry. Thaker said TeleBright.com workers are trained to be completely unbiased when setting up services for customers. "The commission is the same across the board," he said. "We make sure our service providers don't pass on the information [of commission prices]."
One to watch
While the service to businesses is free, TeleBright.com receives a commission from the service provider if service is established. "The service providers end up saving a great deal of money," he said. "They don't have to pay their sales force to go get that customer."
Just weeks after its official launch, the site was named to the dbusiness.com "50 to Watch" list, a compilation of 50 emerging private and public small to medium cap companies in the Washington, D.C. area. "We are thrilled to be recognized as a leader in this new type of comparison shopping that Internet is able to bring to small businesses," Thaker said.
With more than 50 providers and more than 2,600 different service plans to choose from, TeleBright sweetens the deal for businesses by offering live help from 8 a.m. to 7 p.m. "We provide live help and the ability to sign up on the site," Thaker said. "Our people will help small businesses-walk them through their choices, help them assess their own savings."
After sale
TeleBright.com doesn't stop there. "We then provide a service after the sale," Thaker said. Customers can sign onto the site and check progress. At 90- and 180- day intervals, TeleBright.com goes back and checks to make sure "the expectations of the customer have been fulfilled," he said. "We want to be different that way. We don't want to be a sterile site. We want these people to get real help," Thaker said. "We have customers who by simply spending 10 minutes on our site can save thousands of dollars."
Small business can purchase long distance, wireless, international calling, local service, Internet dial-up and DSL among other telecommunication services through TeleBright.com, based in Rockville.
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