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TeleBright's proprietary technology is utilized by leading
service providers for customer acquisition and retention,
margin analysis and research.
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Customer Acquisition
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As technologies become increasingly more complex it is often
difficult for service provider sales agents to generate
adequate proposals. Now with the TeleBright Customer
Acquisition Tools, sales agents can enter customer voice and
data needs and instantly generate customized proposals for
potential customers. These tools are web-based and customized
with the Service Provider's logo and "look and feel" in order
to retain brand identity. These tools are completely
scalable - they can be used for an individual sales region or
nationwide.
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Customer Retention
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As competition increases and prices drop, customers are being
"wooed" to switch providers in response to special promotions
and price reductions. The cost of retaining customers is
dramatically less than the cost of attracting new customers.
Service providers are finding it's vital they have the "best
of breed" retention plans to keep their existing
market share. With TeleBright's Customer Retention Tools,
service providers can approach their existing customers to
proactively recommend more suitable and cost effective plans
based on their specific call records. Providing customers with
an analysis of what their bill would be if they were to
switch to a different plan within their offerings promotes
trust and satisfied customers. Customers are therefore less
likely to be swayed by competitors' plans, and customer attrition
is reduced.
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Profit Margin Analysis
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TeleBright's proprietary MarginRightSM technology
provides telecom service providers purchasing wholesale
bandwidth with advanced tools for immediate analysis of
profit margins. The software uses live data to produce
real-time "what-if" scenarios to see the true impact of
price and net effect to the bottom line. This analysis
provides you with leverage for negotiating with wholesale
carriers, and increases their profits as they are better
equipped to "buy low and sell high".
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Customized Industry Research
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Price is the number one reason customers churn in the telecom
industry, and it's also the single greatest factor affecting
profit margin. As a Service Provider, it's critical that you
have your finger on the pulse of what's going on in telecom
pricing. With TeleBright's ResearchRightSM, you
will receive customized reports that help determine the best
price points for your services.
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Request More Information
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Send an email or fill out a form for additional information.
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